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ACCESS & SECURITY
ACCESS & SECURITY / Data Access Request
ACCESS & SECURITY / MFA / 2FA Issues
ACCESS & SECURITY / New User Creation
ACCESS & SECURITY / Role / Permission Change
ACCESS & SECURITY / Security Incident Report
ACCESS & SECURITY / Suspicious Activity Report
ACCESS & SECURITY / User Deactivation
BUSINESS APPLICATIONS
BUSINESS APPLICATIONS / Kazi System Issue
BUSINESS APPLICATIONS / Leave System Issue
BUSINESS APPLICATIONS / Login Issue (Internal Systems)
BUSINESS APPLICATIONS / OMS System Issue
BUSINESS APPLICATIONS / PIM System Issue
BUSINESS APPLICATIONS / Portal System Issue
BUSINESS APPLICATIONS / Report / Dashboard Issue
BUSINESS APPLICATIONS / Requisition System Issue
COMMUNICATION SYSTEMS
COMMUNICATION SYSTEMS / Call Quality Issues
COMMUNICATION SYSTEMS / Conference System Issue
COMMUNICATION SYSTEMS / Extension Setup / Change
COMMUNICATION SYSTEMS / Video Conferencing Issue (google meet & Vmix call)
COMMUNICATION SYSTEMS / VoIP Phone Not Working
CORE IT SUPPORT
CORE IT SUPPORT / Computer Access
CORE IT SUPPORT / Computer Access (New User / Permissions)
CORE IT SUPPORT / Email Access & Configuration
CORE IT SUPPORT / File Recovery / RestoreSecurity Alert
CORE IT SUPPORT / Password Reset / Account Lockout
CORE IT SUPPORT / Printer Setup & Issues
CORE IT SUPPORT / Shared Folder Access
CORE IT SUPPORT / Software Installation / Update
HARDWARE SUPPORT
HARDWARE SUPPORT / Desktop / Laptop Issue
HARDWARE SUPPORT / Device Not Powering On
HARDWARE SUPPORT / Equipment Replacement Request
HARDWARE SUPPORT / Hardware Upgrade Request (RAM, SSD)
HARDWARE SUPPORT / Peripheral Issues (Keyboard, Mouse, Monitor)
HARDWARE SUPPORT / UPS / Power Backup Issue
IT SERVICE REQUESTS
IT SERVICE REQUESTS / New Equipment Request
IT SERVICE REQUESTS / New Project IT Setup
IT SERVICE REQUESTS / Office Setup (New Location)
IT SERVICE REQUESTS / Software License Request
IT SERVICE REQUESTS / System Upgrade Request
MEDIA & BROADCAST SYSTEMS
MEDIA & BROADCAST SYSTEMS / Broadcast System FailureLive Streaming Issue
MEDIA & BROADCAST SYSTEMS / Media Asset Transfer Failure
MEDIA & BROADCAST SYSTEMS / Media Storage Access (NAS)
MEDIA & BROADCAST SYSTEMS / Rendering / Export Failure
MEDIA & BROADCAST SYSTEMS / Slow Video Editing Performance
MEDIA & BROADCAST SYSTEMS / Video Editing Workstation Issue
MEDIA & BROADCAST SYSTEMS / Video Playback / Codec Issue
NETWORK & CONNECTIVITY
NETWORK & CONNECTIVITY / Firewall Access Request
NETWORK & CONNECTIVITY / Internet Not Working
NETWORK & CONNECTIVITY / IP Address / DHCP Issues
NETWORK & CONNECTIVITY / LAN Port Activation
NETWORK & CONNECTIVITY / Website Access Blocked
NETWORK & CONNECTIVITY / Wi-Fi Access / Issues
PRODUCTION & LIVE SYSTEMS
PRODUCTION & LIVE SYSTEMS / Audio-Video Sync IssueGraphics / Overlay System Issue
PRODUCTION & LIVE SYSTEMS / Live Broadcast Interruption
PRODUCTION & LIVE SYSTEMS / Signal Routing / Switching Issue
PRODUCTION & LIVE SYSTEMS / Studio Equipment IT Support
PRODUCTION & LIVE SYSTEMS / Video Switcher / Encoder Issue
SERVERS & INFRASTRUCTURE
SERVERS & INFRASTRUCTURE / Active Directory / Domain Issue
SERVERS & INFRASTRUCTURE / Backup Failure / Restore Request
SERVERS & INFRASTRUCTURE / Server Downtime / Inaccessible
SERVERS & INFRASTRUCTURE / Storage Full / Capacity Alert
SERVERS & INFRASTRUCTURE / Virtual Machine Request
SERVERS & INFRASTRUCTURE / VM Performance Issue
SPECIALIZED
SPECIALIZED / Backup Verification Testing
SPECIALIZED / Compliance Requirement Support
SPECIALIZED / Disaster Recovery Request
SPECIALIZED / IT Audit Support
SPECIALIZED / Performance Optimization Request
WEB & DIGITAL SYSTEMS
WEB & DIGITAL SYSTEMS / Domain / DNS IssueSSL Certificate Issue
WEB & DIGITAL SYSTEMS / Email Delivery Issues
WEB & DIGITAL SYSTEMS / Hosting / Server Issue
WEB & DIGITAL SYSTEMS / Website Down / Not Loading
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